Shipping Policy
All purchases made through EMA are governed by this Shipping Policy. Please read and acknowledge the terms of this Shipping Policy to understand our delivery processes, costs, and seller/buyer obligations.
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General Shipping Terms
All the purchases made through EMA are governed by this Shipping Policy. By using our Platforms, you agree to the terms of this Shipping Policy. This shipping policy describes our policies and procedures for shipping Products purchased through our Platforms. Please read and acknowledge the terms of this Shipping Policy before you use the Platform.
No Hidden Costs
Cost of Shipping as applicable is displayed against each product listing on the platform and involves no hidden cost other than displayed at the time of buying of product/ article.
Customs & Taxes
For shipments moving across state borders or international borders, customs checks and associated charges may apply depending on target destination rules:
- Buyer’s Responsibility: Customs duties and taxes, if any, assessed by the customs authorities will have to be borne by the Buyer/User according to the applicable laws, and the same shall be paid by the Buyer/User itself at the time of shipping.
- Customs Delays: We shall not be responsible for any delays caused by customs clearance processes in the destination state or city.
Shipping Timeframes
The shipping time will depend primarily on two key factors:
Item Availability
Stock availability of handcrafted inventory from our artisans.
Shipping Service
The selected courier, logistics channel, or service level.
Sellers are obligated to ship out/dispatch the Products within 5 days from the date of receiving the order. The Sellers are required to promptly cancel the orders in case(s) where the product is unavailable in inventory.
Artisan Craftsmanship Note: Please kindly note that since the products displayed on the platforms are manufactured/ delivered by artisans, craftsmen, etc. across the length and breadth of India, shipping times may vary significantly for some products. However, we will try to get our products to you soon.
Delay Policy
While we always try our best to meet all delivery timelines, please note the following conditions regarding shipping delays:
Shipment Delays & Refund Restriction
The tentative time of delivery is mentioned on our website for each article/good but there might be delays due to unavoidable circumstances beyond our control. No refunds or returns will be entertained on account of delay in delivery.
Delivery Timelines & Exceptions
Our shipping partner delivers products within 14 working days unless otherwise mentioned in the product details. Shipping time is also subject to factors such as strikes or transport delays due to bad weather or caused by destination customs clearance processes, which are beyond our control.
Address & Delivery
Each artisan’s process is unique, and shipping times may vary. Look for shipping information on the product page for individual shipping times. Some items carry a special shipping timeframe that may differ from that of other items.
If your product carries a special shipping timeframe, you will be notified at the checkout step of your order on the website. We will try our best to deliver your order within the promised timeframe. However, in some rare cases, there may be unexpected delays beyond our control. If this occurs, we shall contact you immediately via email to let you know of the new timeframe for shipping.
Shipping Tracking Information
As soon as your order ships, you will be sent Shipping Tracking Information, using which you can track your shipment.
Order Cancellation
Deliveries must be received by the buyer in order to avoid transaction cancellation:
Undelivered Shipment Cancellation
If the shipment couldn’t be delivered due to an incorrect/insufficient address provided by the Buyer, or if the shipment couldn’t be delivered due to the unavailability of the Buyer to receive the shipment, the transaction shall be cancelled.
The shipment will be sent back to the seller, and the platform and the seller shall get a fair amount of money for services provided and costs paid for handling, shipping, couriering, handling your order, and any other services specified to you. The remaining amount after such deductions shall be returned to the Buyer.
Seller Obligations
Sellers listing products on the EMA platforms must comply with strict packaging and shipping documentation guidelines:
Labeling & Handover Manifest
Sellers shall paste the shipping label containing the details of the order number, consignee details, product details, product invoice, and shipping address, on the shipment. The seller shall collect a signed copy of the shipping manifest from the logistic partner personnel at the time of the handover of the shipment.
Secure Packaging Requirement
Sellers shall be responsible for the packaging of the product in proper, tamper-proof, and damage-proof packing. The Sellers are requested to use/mention “FRAGILE” on the shipments containing fragile/delicate products. The Logistic Partner shall not be responsible for the pilferage/damage/alternation/tapering/leakage, etc. of the shipment, if the seller fails to comply with the packaging requirements.
Proof of Delivery (PoDs) Retention
Seller shall dispatch the products and/or services using only an approved delivery channel that provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a Seller for a period of 3 (three) years from the date of dispatch.
E-way Bill Mandatory Threshold
If the value of the good(s)/shipment(s) is greater than or equal to Rs. 50,000/- and where the requirement of an e-way bill is mandatory, Seller shall provide a valid e-way bill (both for forward and/or RTO shipment), along with the packed product or at maximum within 7 days from the date of the good(s)/shipment(s) being shipped or marked as ‘RTO Initiated’. In case the Seller fails to provide said e-way bill within the stipulated time period, then the concerned good(s)/shipment(s) may be marked as ‘Disposed’.
Transit Incidents
In case of shipping issues during transport, the following notification window must be strictly observed by sellers:
Loss or Theft
Notify sellers/logistic partners
Within 72 Hours
Damage / Leakage
Notify/intimate about issues
Within 30 Days
Untraceable
Notify for untracked status
Within 3 Days
Remittance of Transaction Price to Seller:
Seller agrees that the transaction price paid by a Buyer will be remitted to a Seller’s bank account contingent upon the following events:
- Buyer confirms the delivery of products and/or services in the transaction;
- Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and/or services by a Seller to the Buyer;
- Once the transaction is completed by the Seller, the remittance to the Seller shall be made in accordance with RBI Intermediary Guidelines.
Damaged Articles & Insurance
Insurance of Goods/Articles in Transit
Buyers pay no additional fees for the full insurance that our logistic partner provides for all orders.
Note: The logistic partner shall not be responsible for any damages to the package (full or partial) once the same has been delivered by the carrier agency at the address provided by the Buyer when placing the order.
Damaged Product Reporting
If any of the products purchased through the Platforms are delivered in a damaged/tampered/fake condition or there has been any leakage/theft etc. with respect to the delivered shipment, please do get in touch with us and inform us about the same within 48 hours of the delivery of the shipment, and as per the terms and conditions set in our return / replace policy.