faq

We offer a carefully curated collection of Fair Trade handcrafted products, including genuine leather bags and accessories, handwoven scarves, handmade candles, home décor, gift items, and other artisan-crafted handicrafts.

Each product is handcrafted by skilled artisans using traditional techniques, high-quality materials, and ethical production practices. Every purchase supports artisan livelihoods while promoting sustainable craftsmanship.

Fair Trade ensures that artisans receive fair wages, work in safe conditions, and are treated with dignity and respect. It also promotes sustainable production and community development.

Our products are handcrafted by talented artisans in India, preserving traditional craftsmanship while creating sustainable employment opportunities.

Every purchase directly contributes to fair wages, improved working conditions, skills development, and community empowerment for artisan families.

Yes. We proudly support women artisans, including widows and economically disadvantaged women, by providing meaningful employment and skill development opportunities.

Yes. We believe in inclusive employment and proudly work with differently-abled artisans, helping create equal opportunities through dignified work.

Absolutely. All our products are ethically handcrafted under Fair Trade principles, ensuring responsible sourcing and respectful working conditions.

Yes. Our leather products are crafted using high-quality genuine leather sourced from trusted suppliers who follow responsible and ethical practices.

Keep leather away from prolonged moisture and direct sunlight. Wipe with a soft, dry cloth and occasionally use a leather conditioner to maintain its beauty and durability.

Yes. Since genuine leather is a natural material, slight variations in color, texture, and grain make every piece unique.

Our scarves are made from premium natural fabrics such as cotton, silk, linen, wool, and blended textiles, depending on the design.

Many of our scarves are handwoven or handcrafted using traditional weaving and textile techniques. Product descriptions will specify the craftsmanship involved.

We recommend gentle hand washing with mild detergent or dry cleaning for delicate fabrics such as silk. Always follow the care instructions provided with the product.

Our candles are made using high-quality waxes, including soy wax, paraffin wax, or blended wax, depending on the design and intended use.

Yes. Every candle is individually handcrafted by skilled artisans with attention to detail, ensuring quality and uniqueness.

Burn time depends on the size and design of the candle. Individual product pages provide estimated burn times.

Absolutely. Our handcrafted candles make beautiful gifts for birthdays, weddings, festivals, Christmas, corporate gifting, and special occasions.

Yes. We can customize selected products based on your design, color, size, packaging, and branding requirements.

Yes. We offer private labeling and logo branding for corporate gifts, promotional products, and retail collections.

Minimum order quantities vary depending on the product and customization requirements. Please contact us for details.

Yes. We welcome bulk orders from retailers, wholesalers, NGOs, corporate clients, and international buyers.

Yes. Competitive wholesale pricing is available for bulk purchases. Please contact our sales team for a customized quotation.

Yes. Sample orders can be arranged for most products. Sample costs and shipping charges may apply.

Yes. We ship to many countries worldwide. Shipping options and charges vary depending on the destination.

Delivery times depend on your location and order size. Standard orders are usually processed within a few business days, while customized orders may require additional production time.

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.

We accept returns or exchanges for eligible products according to our return policy. Please contact us within the specified return period after receiving your order.

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the product and packaging. We will arrange a replacement or suitable resolution.

Yes. We prioritize sustainable materials, traditional craftsmanship, responsible sourcing, and environmentally conscious production methods wherever possible.

Yes. We strive to use recyclable, reusable, and eco-friendly packaging materials to reduce our environmental impact.

We accept major credit and debit cards, bank transfers, digital wallets, and other secure online payment methods, depending on your location.

Yes. All online payments are processed through secure, encrypted payment gateways to ensure your information remains safe and protected.

You can reach our customer support team through ourContact Uspage, email, phone, or the inquiry form on our website. We are happy to assist with any questions.

Visits may be possible by prior appointment. Please contact us in advance to arrange a suitable date and time.