Return & Exchange Policy
Thank you for shopping with us. We want you to love your new item. If you are not completely satisfied with your purchase, we are here to help.
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Returns Timeframe
You have e.g., 14 to 30 calendar days to return an item from the date you received it.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
Unused & Original Condition
For bag and scarf must be unused, free of wear and tear, perfumes, makeup stains, or Odors.
For candle and other handicrafts not used and damaged.
Original Packaging
All original tags, labels, authenticity cards, and dust bags and other packaging must be securely attached and included.
Proof of Purchase
You must provide a valid receipt or order confirmation number.
Non-Returnable Items
Certain items are final sale and cannot be returned or exchanged, including:
Customized/Personalized Bags, scarfs and other handicrafts
Items that have been monogrammed, customized, or made to your specific instructions.
Return Shipping Costs
Change of Mind
If you are returning the item simply due to a change of mind or wrong colour choice or style , you will be responsible for paying your own shipping costs for returning your item.
Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately. We will provide a prepaid return shipping label.
The Refund Process
Refund Policy Note
There is no refund policy in our system.
Exchanges
If you need to swap your item for a different colour or size, the fastest way is to return your item and make a separate purchase for the new item.
Contact Us
If you have any questions on how to return your item to us, contact us at: